
DISCOVER ALL OUR BRANDS
READ THE FREQUENTLY ASKED QUESTIONS
FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
Everyone! You can pay with credit or debit card, PayPal, Google Pay, Shop Pay, Apple Pay, bank transfer, cash on delivery, and you can even pay in installments with ScalaPay and Klarna!
HOW CAN I TRACK MY SHIPMENT?
As soon as your order ships, we'll send you an email with a unique tracking code that will allow you to follow your order's progress, step by step, until it reaches delivery.
WHAT DO I DO IF THE PACKAGE I RECEIVED IS DAMAGED?
If you have received an incorrect or damaged product, you can request a return within 14 days of receiving your order using the form included in your order, attaching one or more photos that clearly show the problem.
HOW TO MAKE A RETURN?
You can request a return through your order (Click here to access your order) . As soon as your return request is processed, you will receive an email with all the instructions. The shipping costs for returning the order (€8.00, plus €5.00 for each additional item for multiple orders) will be deducted from your refund. You can also use your preferred courier without incurring the return costs.
Please note that we are not responsible for your items until they have been received by our logistics. Check the tracking information provided by the courier for the return and verify that the package has been delivered.
Returns made via the inPost service are delivered every Thursday and will be processed and refunded the following Monday.
HOW DO I MAKE SURE I ORDER THE RIGHT SHOE SIZE?
On each product page, you can find a size guide that will help you choose the right size based on your foot length in centimeters.
If you don't know how to measure your foot, you can consult our dedicated guide! Click here to READ the GUIDE
> our stores
- Choosing a selection results in a full page refresh.
- Opens in a new window.