All orders are shipped via Express Courier with free shipping within 2 to 5 business days or with Express shipping within 24/48 hours for €5.00. Customers will receive a tracking code via email once their order is processed. This code will allow them to keep track of the status of their shipment.

Order preparation times

All orders received before 12:00 AM Monday through Friday are prepared and delivered to the express courier within the next business day. All orders received after 12:00 AM Monday through Friday, Saturday, and Sunday are prepared and delivered to the courier within two days (excluding Saturdays). For example, an order received on Tuesday afternoon will be delivered to the express courier on Wednesday. Order delivery times: The express courier takes 24-48 hours for deliveries throughout Italy, except for locations in Puglia, Basilicata, Calabria, Sicily, and Sardinia, where delivery is expected within 48 hours. Summary of total delivery times: In summary, all orders received before 12:00 AM are delivered within 48 hours (excluding Saturdays and Sundays), except for the regions listed above. All orders received after 12:00 AM and on weekends are delivered within 3 days, excluding the regions listed above.

If you have received an incorrect or damaged product, please indicate this as the reason for the return during the online return request, following the same procedures described in the previous paragraphs. You will be asked to upload one or more images of the defect and will receive a confirmation email with shipping instructions.

Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer is entitled to exercise the right of withdrawal, without penalty and without specifying the reason, within 14 calendar days from the date of delivery of the purchased item. For more information, visit the EXCHANGES AND RETURNS page. As soon as UNO Srl sends this communication, the Customer must proceed with the return according to the procedure set out on the EXCHANGES AND RETURNS page. The returned product must reach UNO Srl within a maximum of 14 calendar days from the date on which the withdrawal was communicated. Once the returned product has been received, UNO Srl will refund the price paid for the product(s) for which the right of withdrawal was exercised, within 14 calendar days from the day on which the decision to withdraw was communicated, provided that the goods subject to withdrawal have been received by the company, or unequivocal proof of shipment by courier has been provided. The customer will be held responsible, and therefore not entitled to compensation, for any diminished value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. For personal use products, for hygiene and health reasons, it is not possible to return used products. All risks related to the transportation of the returned product are borne by the customer.